Our Workshops
Feedback WorkshopThe Importance of Feedback
Most feedback results in some form of anxiety in either or both participants.
Why Is This?
Often it’s because feedback is confused with criticism, but the two words are far from synonymous. Criticism focuses on the negative and can be deflating to employee morale, while feedback focuses on the positive, and when done right it communicates confidence in the possibility for improvement. In fact, feedback is vitally necessary for the success of both leaders and team members.
Everyone wants the same thing from a feedback session, whether formal or informal:
Leaders want team members who can learn from their mistakes and use them as a catalyst to perform better in the future. Team members want leaders who can help them do that.
Many mistakes and failures in the workplace are just that, but others are the result of unclear expectations or inadequate instruction. Feedback reframes failures and inadequacies in a way that inspires change by communicating a “we” mentality that:
* reduces anxiety
* prevents defensiveness and the blaming of others, and
* expresses confidence in the potential for change
LEADERS WHO GIVE EFFECTIVE FEEDBACK HELP TEAM MEMBERS CONNECT TO THEIR STRENGTHS AND INSPIRE LOYALTY AND A COMMITMENT TO ACHIEVING ORGANIZATIONAL GOALS.
“Because team members instinctively want to be be developed, and to know they are contributing in a valuable way, organizations should aspire to cultivate a feedback-rich culture, where feedback in both directions is desired instead of avoided.”
David Cohn