GET UPSTREAM OF THE PROBLEM How many people on hold hear, “All of our operators are busy.”  Or “We are experiencing high call volume.” And does the music help? At least 40% of callers hang up before their call is answered. Not great for reputations or for building up...

A few years ago, Doug Dietz, a designer at GE Healthcare, wrapped up a project he was working on – a brand new, beautiful MRI machine. One day while he was proudly waiting to see his design live in the hospital, he encountered a young patient in the hallway heading...

While we call this a “Capture Card,” it is really a “Listening Card.” At the beginning of WWII, no one took the submarine seriously. Submarines were new, and nobody could see what use they were. They were fragile, slow, and only had one small gun. All the British...

I spend a lot of my time each day consulting with organizations or high-level individuals. Often, they are facing a situation that’s keeping them from reaching their potential.  I’m in the habit of asking the leader, “Who are the key people on your team?”  Then I ask,...

GETTING SUPPORT– EVEN IN AN AMBIGUOUS WORLD! Wow. If you’re like most business leaders, you probably entered last year thinking you were prepared for the unknown. We know better now—even if that means that all we know is things are far less certain than we once...

IDEAS REALLY ARE FREE 5 or 6 small groups of employees from various departments sit huddled together totally immersed in the process and talking enthusiastically. One is capturing the flow on a pad. 30 minutes later, each group reports in a round-robin fashion. It is...

ALIGNMENT IS TO BE TREASURED What are the top Three Outcomes that will be outstanding success for the company? What are the top Three Accomplishments you will make to drive outstanding company success? What are the top Three Contributions will you make to help your...

What challenges do the above barriers present for you or your leadership team? What is the cost to your company and to your life? The Epikus Leadership Program uncovers, addresses, and resolves these barriers. Let’s have a no-pressure conversation about what you need....

FROM VAGUE TO VALUES: WHERE A CONSULTANT BECOMES USEFUL! To the very common question, ‘What do you do?’ I find people really want to know, ‘Who are you?’ Perhaps there’s a joke about consultants to be pulled out of that! I spent the first 25 years of my career in the...