While we call this a “Capture Card,” it is really a “Listening Card.”
At the beginning of WWII, no one took the submarine seriously.
Submarines were new, and nobody could see what use they were.
They were fragile, slow, and only had one small gun.
All the British Admirals believed the war would be won by big ships with big guns.
Then cruisers began sinking.
Because of submarines.
What had seemed tiny and vulnerable was suddenly deadly.
The old world ended and the new world began.
The Admirals didn’t know what they didn’t know until they found out they didn’t know it!
It’s often the same today in meetings and conversations.
We don’t know what we don’t know about the other person – what is really meant, what assumptions are being made, and how to respond appropriately to connect.
All communication starts with listening. By writing your thoughts down before the conversation starts, you can listen to what others are saying instead of focusing on what you need to say.
David Cohn
david@epikuslead.com